C. DELIVERY POLICY
As we are dealing in bakery, food and perishable products, in the interest of food freshness, quality and safety, it is most important that customers;
e. Be present to accept delivery at the selected time.
f. Avoid last minute changes in delivery times.
g. Avoid last minute cancellations.
C1. DELIVERY SCHEDULE
a. 20 mins before or after the selected delivery time.
C2. DELIVERY CHANGES & CANCELLATION
a. Orders can be cancelled with refund up to 3.5 hours before Delivery Time.
b. Any request for changes to delivery schedule must be made at least 3.5 hours before selected delivery time. Any changes requested must be for a later date and or time and are subject to availability of stock and delivery slot.
C3. DELIVERY REFUND POLICY
PRICE REFUND ONLY IF
a. Delivery cannot be performed or failed to be performed by Rotiboy.
b. Any rescheduling attempt within the cut off time is not successful due to logistics constraints or any other issues.
c. Cancellation is within the cut off time.
NO PRICE REFUND IF
d. Customer is not present at delivery address to receive the products at selected Delivery time.
e. Order is cancelled after cut off time.
f. Changes to delivery Date and Time is not requested before cut off time.
C4. DELIVERY FAILURE POLICY
- If any attempt by Rotiboy to deliver the products is unsuccessful due to customer non availability, the product will be disposed of upon return to the outlet.
- Refund policy as per Point B3 above will apply.